Frequently Asked Questions

These are questions that are most frequently asked about our services, if you don’t see an answer here, we’re just a phone call away or Contact us!

1. I need a dog walker, how do I get things set up?

We will come to your home for a free consultation that will take approximately 30 minutes. This gives you a chance to meet us and for us to meet you and your dog.

These are some of the things that are needed at the consultation:
We will also need to fill out some necessary paperwork which will include information sheets on your dog, service contract, contact information and a veterinary release form.

We also require that you have a photocopy of your dog’s vaccine records. Please be sure to have a copy ready for us so that we can put this in our file.

2. Are there any requirements for my dog?

Yes, the following list is for our own safety as well as the other dogs that will be in our care.

All K9Recess and Day Care Dogs must:

Have id tags
Have a strong leash
Be neutered or spayed
Know basic obedience and have good recall
Be on a flea prevention program during flea season
Have a well-fitted collar (preferably a martingale style)
Be non-aggressive in nature and get along well with other dogs
Not pull excessively on-leash (this is very important as your dog will be walked with other dogs)
Be available to participate in their chosen program a minimum of 2 times each week.
Be up to date on their vaccinations (written proof from a veterinarian will be required for Distemper, Hepatitis, Parainfluenza, Parvovirus, Rabies, Leptospirosis and strongly recommend Bordetella)

3. What happens if there is an emergency with my dog?

All clients are required to complete a veterinary release form during the initial consultation. We will make every effort to contact you to receive instructions before we take your dog in for medical care. However, in emergency situations or when you cannot be reached, we will not hesitate to take your dog to the veterinarian.

4. What is your policy with regards to extreme weather conditions?

There may be occasions where the walks will be cut short or cancelled due to extreme weather and road conditions. For extreme conditions like this, we would not want to compromise your dog’s safety or our own. If this should ever happen, we will contact you immediately to let you know.

5. What happens if it is raining?

Your dog will still be walked. All clients must leave a towel by the door so that we can dry your dog off. There is a limit as to how much time we can spend drying your dog off as we will have other dogs waiting for us. If you want your dog put in an area of the home that is blocked off, or in a crate on rainy days, please let us know.

6. Will you provide daily updates on my dog?

Yes, we provide a daily note on your dog, but we don’t get into lengthy notes as there will be other dogs waiting in the vehicle. If anything unusual happens, you will be contacted.

7. Do you do boarding?

Yes, we do in home small dog boarding, larger dogs we come to your house.

8. Do you do pet sitting?

Yes, we are currently accepting pet sitting clients for dogs and cats.

9. How does payment work?

Payment is due on the last visit of the week on a weekly basis. The client shall pay the total cost of dog walking/puppy visit services on the last visit of each week that your dog is walked or visited for that week. We accept cash and cheques only. Cheques are made payable to Petsathome.ca

Additional Pricing Information:

Holiday surcharge – $15.00
Christmas Day & New Years Eve Surcharge – $25.00
Weekend and evening dog walking/let outs: surcharge – $7.00
Food pickup $10.00 surcharge
Key pick up and drop off surcharge – $10 each way
NSF Charge $30.00

Frequently Asked Questions

These are questions that are most frequently asked about our services, if you don’t see an answer here, we’re just a phone call away or Contact us!

1. I need a dog walker, how do I get things set up?

We will come to your home for a free consultation that will take approximately 30 minutes. This gives you a chance to meet us and for us to meet you and your dog.

These are some of the things that are needed at the consultation: We will also need to fill out some necessary paperwork which will include information sheets on your dog, service contract, contact information and a veterinary release form.

We also require that you have a photocopy of your dog’s vaccine records. Please be sure to have a copy ready for us so that we can put this in our file.

2. Are there any requirements for my dog?

Yes, the following list is for our own safety as well as the other dogs that will be in our care.

All K9Recess and Day Care Dogs must:

Have id tags

Have a strong leash

Be neutered or spayed

Know basic obedience and have good recall

Be on a flea prevention program during flea season

Have a well-fitted collar (preferably a martingale style)

Be non-aggressive in nature and get along well with other dogs

Not pull excessively on-leash (this is very important as your dog will be walked with other dogs)

Be available to participate in their chosen program a minimum of 2 times each week.

Be up to date on their vaccinations (written proof from a veterinarian will be required for Distemper, Hepatitis, Parainfluenza, Parvovirus, Rabies, Leptospirosis and strongly recommend Bordetella)

3. What happens if there is an emergency with my dog?

4. What is your policy with regards to extreme weather conditions?

There may be occasions where the walks will be cut short or cancelled due to extreme weather and road conditions. For extreme conditions like this, we would not want to compromise your dog’s safety or our own. If this should ever happen, we will contact you immediately to let you know.

5. What happens if it is raining?

6. Will you provide daily updates on my dog?

Yes, we provide a daily note on your dog, but we don’t get into lengthy notes as there will be other dogs waiting in the vehicle. If anything unusual happens, you will be contacted.

7. Do you do boarding?

Yes, we do in home small dog boarding, larger dogs we come to your house.

8. Do you do pet sitting?

Yes, we are currently accepting pet sitting clients for dogs and cats.

9. How does payment work?

Payment is due on the last visit of the week on a weekly basis. The client shall pay the total cost of dog walking/puppy visit services on the last visit of each week that your dog is walked or visited for that week. We accept cash and cheques only. Cheques are made payable to Petsathome.ca

Additional Pricing Information:

Holiday surcharge – $15.00 Christmas Day & New Years Eve Surcharge – $25.00 Weekend and evening dog walking/let outs: surcharge – $7.00 Food pickup $10.00 surcharge Key pick up and drop off surcharge – $10 each way NSF Charge $30.00

These are some of the things that are needed at the consultation:
We will also need to fill out some necessary paperwork which will include information sheets on your dog, service contract, contact information and a veterinary release form.

Holiday surcharge – $15.00
Christmas Day & New Years Eve Surcharge – $25.00
Weekend and evening dog walking/let outs: surcharge – $7.00
Food pickup $10.00 surcharge
Key pick up and drop off surcharge – $10 each way
NSF Charge $30.00